[timm]

TGM staff sent this e-mail.

To who it may concern,

I purchased your book about 3 weeks ago and the thing is falling apart.
The pages have almost completely pulled off the spine and I have to be very
careful when looking at the book. I purchased the new 7th edition so that I
could support the great company that the Golfing Machine is. I could of
bought a 6th edition on-line for a lot cheaper but decide not to. I'm very
upset as I have already written one e-mail with out a response about this
issue. I thought it was just my book but after looking at Lynn Blakes golf
forum I know I'm not the only one having this issue with the new book. I
wanted a hard copy book so it would last for a long time. Now it looks like
I will have to have it put in a spiral form so I can view it with out all
the pages coming apart and getting the pages out of order. I understand
things like this happen even if you can't replace my book you might want to
talk to the publisher and have them look into this so it won't happen to
other buyers.

Thanks
Tim Malpass

Hello Tim,
Sorry we missed your earlier attempt to contact us. We have had a few books
with the binding problem. We will absolutely replace your copy as we have
each and every one of the other valued customers who have contacted us. The
process requires that we get your copy back in order to get credit from our
publisher, who then credits us. The best way to get it back to us is via
USPS media mail book rate, usually about $2 to ship it to us. Immediately
upon receiving the book back from you we will send you a brand new copy via
USPS Priority Mail (2-3 day) at our expense. We apologize for the
inconvenience, and have addressed the issue with our publisher in an effort
to insure this does not happen in the future. We sincerely appreciate your
support and patronage.

Please return book to:
The Golfing Machine, LLC
6107 SW Murray BLVD #405
Beaverton, OR 97008

Sincerely,

The Golfing Machine, Staff