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Old 07-11-2005, 10:18 AM
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Originally Posted by Theodan
2) 0% of instructors have provided a feedback questionaire after the lesson(s).

Missing #2 will guarantee you will never maximize the experience for the customer.
Thanks, Charlie. What items should be included in a model format? When should the feedback be solicited, e.g., immediately after or some time after or both? How can the questionaire be used to best 'maximize the experience' for both the student and the instructor?
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